Recently the Taiwanese authorities have been quite strict with parcels in and out of the country and if you’re using a courier like DHL, you might have recently been sent an email instructing you to fill in a form to let the company deal with import/export procedure for you. They normally link to the EZ Way app (Android / Apple). It looks like the EZ Way App has now started accepting foreign residents into its real-name authentication scheme.
Signing Up
To change the settings to English (if you haven’t already), go to the cog in the upper right corner:
Then toggle 「語言切換」 (switch language) to 「英」 (English):
Next you can sign up on the main page:
When you sign up, you’ll be prompted to specify if you’re an ROC National or other:
Once you’ve filled that out, you’ll be prompted to take photos of the front and back of your ARC (or other certificate):
It will then fill in some fields through scanning the ARC for you (check for mistakes) and you need to fill in the remaining ones, some of which are optional:
After submitting this, you’ll be prompted to enter a username and password and to verify your phone number with a code sent to you as a text message:
Once you’ve finished registration, it should send you a notice that your real-name verification was successful:
Now how does the app work for those with real-name authorization?
All you need to do is hit “Real Name Authorization”:
You’ll see any pending parcels listed and you can confirm them simply enough. You should try and match the HAWB or waybill No. (提單號碼) to any correspondence you’ve received from your courier, to see if the information is correct.
In this case, the waybill number is the “4111410564”.
apakah anda bisa membantu saya ?
Anda butuh bantuan apa?
Did they remove SF Express from EZ Way? I no longer see 豐運 listed on the letter of authorization screen.
Looks like it. 🙁 The SF Express website has a notice stating that people who don’t use the real-name verification system won’t receive their packages, but it’s not a new thing. https://www.sf-express.com/tw/tc/news/detail/-01075/
I just called them, and they said that 豐運 still works for real-name verification, but not for paper letter of verification. She then gave me the extension of her superior but they didn’t answer and then she stopped answering her extension. It seems they just didn’t consider foreigners in their calculations and the only solution they could provide was to wait for the courier to contact you and then write an actual paper letter of authorization. Not very useful.
Oh – they just told me that 豐運 isn’t listed on the app at all. They only work with SF Express on the real-name verification part of the app. So tough luck, you’ll have to fax or email a paper letter of authorization when and if SF Express contact you, if you’re parcel isn’t just sent back.
SF Express is not so very convenient for foreigners. By the way, what if it’s UPS? Do I still need to undergo the same process as the SF Express does? I have tried imports before I only just have to wait for my parcel. But now its giving me a lot of headache already.
Ups is listed, so just select it.
where can I get my user ID? and my Card holder #?
Hi there, have you already registered or are you registering for the first time. You can find your username if you’ve registered before by looking through your email as stated in the post.
Wait, so what happens if you order things through Taobao, it requires this EZ Way stuff, and you haven’t even gotten your ARC yet? Are you just up shit creek without a paddle or something? I can’t drag my co-workers into this ._.
it depends how much the value is. Normally the courier will still deliver and bill you for the customs duty if any. Normally you’ll receive a call or an email prompting you to submit via EZWay, but if you have a job, you should have a UI number.
Hi, with the new ARC ID format, it is possible to sign in with real name authorization ?
Hey there, it’s still not possible, as you get asked if you’re a Taiwanese national or not.